Community-Based Services Manager

Community-Based Services (CBS) Manager

Lead People. Build Great Programs. Make a Difference in the Lives of Individuals with Disabilities.

Are you a strong, hands-on leader who is passionate about supporting individuals with intellectual and developmental disabilities (IDD), acquired brain injuries (ABI), and other disabilities?

Do you enjoy developing employees, solving problems, building successful programs, and creating opportunities for people to live more independent, connected, and fulfilling lives?

OPPO  is looking for an energetic, organized, and people-focused Community-Based Services (CBS) Manager to lead our growing programs serving individuals with disabilities.

This isn't a sit-behind-a-desk-all-day management position. We're looking for someone who understands that great leadership means being actively involved with employees, clients, and the day-to-day operations of the programs.

Our team of Direct Support Professionals (DSPs) helps individuals with IDD and other disabilities develop life skills, build friendships, increase independence, and participate meaningfully in their communities.

The CBS Manager oversees:

• Afterschool Program

• Day Program, including community-based, non-facility services

• Summer Program

• Social Skills Programs

Your responsibility is to ensure these programs are well-managed, financially responsible, compliant, and consistently delivering the safe, happy, healthy OPPOrtunities our clients deserve.

This is an in-person leadership position and is not remote.

What You'll Do

Lead, Coach, and Develop a Great Team

You'll oversee the employees providing Community-Based Services and take an active role in building a dependable, engaged, and accountable team.

Responsibilities include:

• Recruiting, interviewing, hiring, and onboarding employees

• Coaching, mentoring, and developing DSPs and other program employees

• Managing employee performance, including corrective action when necessary

• Supporting employee engagement and retention

• Matching DSPs with clients based on individual needs, personalities, abilities, and program compatibility

• Establishing clear expectations and holding employees accountable for results

We believe great leadership means supporting employees while also maintaining high standards of performance.

Keep Programs Running Smoothly

Community-based disability services require coordination, flexibility, and attention to detail.

You'll oversee daily program operations, including:

• Employee scheduling and staffing coverage

• Client attendance and service coordination

• Payroll review and approval

• Transportation and vehicle oversight

• Program activities, facilities, and logistics

• Billing accuracy and service documentation

• Emergency response and problem-solving

• Compliance with applicable state regulations and service requirements

Manage the Business Side of Great Programs

Strong programs require both compassionate leadership and effective business management.

You'll be accountable for:

• Department budgets and financial performance

• Service utilization and billed units

• Payroll and staffing cost management

• Accurate attendance, documentation, and billing

• Monthly departmental reporting

• Quarterly Support Coordinator reporting

• Incident reporting and required state submissions

• Regulatory and program compliance

• Program quality and operational efficiency

• Stakeholder communication and satisfaction

You'll likely be a great fit if you:

• Have experience working with individuals with intellectual and developmental disabilities (IDD), acquired brain injuries (ABI), or similar support needs

• Enjoy leading, coaching, and developing employees

• Can manage multiple programs, priorities, and moving pieces without losing sight of the bigger picture

• Take initiative and ownership rather than waiting to be told what to do

• Communicate clearly, professionally, and respectfully

• Are comfortable making decisions, delegating responsibilities, and holding people accountable

• Can adapt quickly to changing circumstances and solve problems effectively

• Build positive relationships with employees, clients, families, and community partners

• Understand the importance of person-centered services, dignity, independence, and community inclusion

• Are comfortable being measured by results and meeting or exceeding performance expectations

• Can balance the human side of disability services with the operational and financial responsibilities of managing a department

Qualifications & Experience

Required Qualifications

• Experience working with individuals with intellectual and developmental disabilities (IDD), acquired brain injuries (ABI), or other disabilities

• Supervisory or management experience, preferably in human services, disability services, or community-based programs

• Strong leadership, organizational, communication, and problem-solving skills

• Ability to manage employees, coordinate programs, and maintain operational accountability

• Experience with scheduling, payroll, budgets, or other operational responsibilities

• Proficiency, or the ability to quickly become proficient, with Google Workspace, Microsoft Office, and web-based management systems

• Ability to work independently, prioritize competing responsibilities, and make sound decisions

Strongly Preferred Qualifications

• Experience working with Utah's Division of Services for People with Disabilities (DSPD), including an understanding of service delivery, documentation, compliance, and reporting requirements

• Experience managing programs serving individuals with IDD or ABI

• Experience supervising Direct Support Professionals (DSPs) or similar frontline employees

• Familiarity with Medicaid-funded community-based services and person-centered service delivery

• Bachelor's degree in human services, social work, psychology, business management, or a related field

Competitive Pay & Benefits

OPPO offers a competitive compensation and benefits package, including:

• Paid Time Off

• Paid Maternity/Partner Leave

• Holiday Pay

• Medical, Dental, and Vision Insurance

• Health Savings Account (HSA)

Additional Requirements

• Ability to travel locally between program sites, using your own vehicle

• Ability to spend prolonged periods sitting, standing, and walking, with or without reasonable accommodation

• Ability to occasionally lift up to 25 pounds, with or without reasonable accommodation

• Ability to respond to operational and program needs as they arise

• Other duties as assigned by supervisor

Come help us create more safe, happy, and healthy OPPOrtunities!

About the Company: We provide home and community-based services (including employment) to people in Colorado, Arizona and Utah. We have a team of over 120 impactful people empowered to create OPPOrtunities for our clients. Our vision is to create safe, happy, and healthy OPPOrtunities for our residents, patients, clients, and employees.